Casillero del Diablo

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Privacy Policy


Many thanks for being a part of our community!

Here at Casillero del Diablo, we are committed to honoring and protecting the privacy and personal information of visitors to our website, as well as those who participate on our social media channels and/or receive news and promotions through our newsletter.

This document is intended to inform how we collect, use, and store user data; additionally, the conditions listed will outline how users can request to have their information removed.

These conditions apply to all visitors to our website, associated trademarks, mobile applications, registration to newsletters, and participation in contests. The Privacy Policy and Terms of Use conditions are applicable wherever they are found, be it on the website or social media.

As of May 2018, Casillero del Diablo began adhering to the European Union’s General Data Protection Regulation, which gives people control over their personal information, among other provisions.

How does Casillero del Diablo collect data?

We compile personal information data by way of forms that people have voluntarily filled out and accepted the requisite terms & conditions, giving consent to the Privacy Policy and Terms of Use submitted through:

  • Wine tours at the Concha y Toro winery
  • Contest participation by way of our website, Facebook, Twitter, or Instagram.
  • The updating of personal information through campaigns dedicated to this purpose, shared through press statements or online.
  • Other means of data collection through trademarked products of Concha y Toro that adhere to these regulations.

What data does Casillero del Diablo collect?

Data collected is that which users have voluntarily provided through an official form, be it done on our website or through our social media channels. Data collected could include:

  • Name (first and last name)
  • Date of birth
  • Age
  • Email address
  • Country of residence
  • Zip Code (or postal code)
  • Gender

Moreover, this could also include data that identifies any given preferences for our products or specific and relevant data that emerges from contests or an activity that the data is going towards.

Our website collects data through Cookies, in which information on the user’s age and general preferences is stored, but is unassociated to personal information.

What does Casillero del Diablo do with the personal information?

At Casillero del Diablo, we are committed to offering a superior experience with our wines. To do so, we use user-provided data to deliver content that is developed and tailored to your preferences based on the personal information that has been provided.

The contact information is used to facilitate the delivery of relevant information, promotions, and exclusive contests aimed to gain loyalty and provide the best customer experience possible — provided that the user has accepted the terms & conditions associated with the entry of personal information and the present Privacy Policy and Terms of Use document.

All Casillero del Diablo content is geared towards people 18 years and older or those of legal drinking age in their country of residence.

How does Casillero del Diablo store our users’ data?

The databases where our users’ personal information is stored is located in servers in Santiago, Chile, guarded under strict security protocols designed to prevent misuse, loss of data or unauthorized access.

Casillero del Diablo will not share or commercialize the stored data to third-parties; however, this information can be used for mailings related to its associated trademarks, strictly for affiliated products.

How can I request for my data to be removed?

We only store the personal information data of users that have voluntarily agreed to send this information according to the form’s applicable terms & conditions and this Privacy Policy and Terms of Use document.

Should a user wish to remove their information from the database, they must send an email to and communicate their decision, which must be confirmed in a period of no more than 48 hours.

Moreover, all information sent by email has an UNSUBSCRIBE link available, in which the user can automatically prevent the delivery of new communications regarding the brand.

Changes to the Privacy Policy

In the likelihood that the present Privacy Policy is modified, any important changes will be announced to all our users via email.


For inquiries regarding our policies, feel free to reach out to us by filling out the form found at the following link:

Thank you for your confidence and for being a part of the Legend!